10 Best Live Chat Software for Small Business Compared (2022)

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Did you recognize that quite 67% of users on eCommerce websites abandon their shopping carts on faith out? (Best Live Chat Software)


Customers want their inquiries to be answered instantly, and any uncertainty with their purchase may result in losing a purchase.


Using live chat support software helps you instantly answer user questions and convert them into paying customers. In this article, we’ll share our pick of the simplest live chat software for your small businesses. These live chat services work perfectly with any WordPress site.

 

 

Best Live Chat Software

Why Add Live Chat Support to Your Website?

According to eConsultancy, live chat has the very best satisfaction levels of any customer service channel at 73%, compared to 61% for email and 44% for phone.


It is a no-brainer that the live chat feature has such a big impact on online sales and marketing. It allows customers to urge instant answers without leaving your website. A positive live chat experience can effectively help customers make buying decisions.


Adding live chat support can definitely reduce cart abandonment, increase sales, and boost conversion rates. But tons of it depends on the live chat software that you simply use.

 

A poor live chat customer experience can have an adverse impact. You can lose sales, customers may leave with a nasty impression of your brand, you’ll find yourself paying an excessive amount for the service, or fail to utilize the live chat platform due to technical skills.


Basically, you would like to seek out a reasonable live chat service, that’s easy to use, works with WordPress, and comes with all the functionality to assist you to create more sales.


That being said, let’s take a glance at our expert pick of the simplest live chat software that you simply can use to grow your business.

 

Best Live Chat Software 1. LiveChat

 

 

 

LiveChat is that the industry leader in live chat software. It’s very easy to line up and install with their free LiveChat plugin for WordPress.


LiveChat also offers beautifully designed live chat support apps that you simply simply simply and your agents can use on your laptops, tablets, and mobile devices. That means you’ll chat with customers while on the go, without having to log in to your WordPress dashboard.


You can add survey forms before and after a live chat session, so you’ll evaluate how your support team and sales team is performing. During your off-hours, you’ll found out a workflow so users can easily send a support ticket directly from live chat.

LiveChat integrates with dozens of other services like popular CRM software such as Hubspot, Google Analytics, Zendesk, all the top email marketing services like MailChimp, and many more. This will save you time since you won’t have to enter customer details manually into your other systems.

Perhaps the best feature of LiveChat is speed. Their chat window loads extremely fast works on all devices and offers a much better user experience than most other live chat software.


We use LiveChat on our eCommerce websites. Their customization tools allow us to customize our chat pop-up to match our website branding which may be a huge plus.


They have many other support tools that help us improve our customer communication like visitor tracking for goals, proactive chat to extend conversations, smart API that integrates with our knowledge base, and more.

Pricing: LiveChat has different plans for businesses of all sizes including startups. Their starter plan starts from $16 per agent per month billed annually, or $19 for month-to-month. Each plan comes with a 14-day free trial.

 

 

Best Live Chat Software

2. ChatBot 

 

 

 

Chatbots are the longer term of live chat software because they permit you to interact together with your customers 24/7.


ChatBot.com makes it easy for small businesses to use the power of artificial intelligence (AI) chatbots to boost customer engagement and grow their business.


It comes with an intuitive drag and drop interface that you simply can use to make your own ChatBot. They also have dozens of ready-made templates for various industries that make it easy for you to design custom conversation scenarios and chat routing that fits your business needs.

For example, you’ll use the eCommerce bot template to assist walk the purchasers through the whole buying process. You can use the lead generation bot to power up your sales and book calls. Their sales bot template allows you to sell products directly from the chat window which may be a really powerful feature for creating sales from social media profiles.


Their other bot templates include customer service bot, restaurant bot, package tracking bot, coffee shopbot, recruitment bot, and lots of more. Chatbot templates are truly one among the simplest parts about this platform because it levels the playing field for little businesses. Previously making chatbots were hard for little business, but this makes it easy.


Simply put, ChatBot.com allows you to feature a virtual assistant for your websites, Facebook pages, and messaging apps. If the user wishes to speak with a true person, then you’ll seamlessly forward them to your customer support agent, Facebook messenger, call support, or one of their many other live chat tools integrations.

ChatBot also integrates seamlessly with WordPress and WooCommerce.

Integrating ChatBot within our businesses is a big priority for us in 2022.

 

Pricing: ChatBot has various plans for businesses of all sizes. Their starter plan starts for $50 per month which gives you access to 1000 chats per month (essentially $0.01 / chat). Each plan comes with a 14-day free trial.

 

3. Olark

 

 

 

Olark could also be a well-liked live chat solution for online businesses. It’s easy to use, and adding Olark to a WordPress site is straightforward. All you would like to try is to copy and paste a code snippet into your WordPress sidebar widget or in your child theme.


If you’d rather not work with code, then there’s also a free Olark Live Chat plugin that creates setup even easier.


Olark offers integration with other services like Salesforce, Zendesk, Highrise, etc.
There are third-party mobile apps that allow you to attach to Olark chat from almost any iOS or Android device, so you’ll chat with customers on the go.

 

Pricing: Olark offers a simpler pricing plan starting from $17 per agent each month. There is a 12% discount if you choose annual billing and a 29% discount for two-year billing. They also offer a 2-week free live chat support trial.

 

4. LiveAgent

 

 

LiveAgent is one of the leading omnichannel live chat and help desk software. They offer a suite of software including email ticketing, live chat, video chat, time tracking, call center, and more.

If you do not have a support desk system already, then using the LiveAgent suite can make things easy because it’s an all-in-one platform similar to Zendesk chat and others.

LiveAgent offers seamless integrations with WordPress and other popular website builders. They also integrate with top email marketing services, CRMs, and other marketing platforms.

 

Pricing: LiveAgent has a limited free plan and their paid plans start from $15 per month per agent.

5. Chaport

 

If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to five operators online at an equivalent time.


Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.


Paid plans offer you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more.

 

Pricing: They offer a free plan and a Pro plan starting from $9.80 per agent/month.

 

6. Intercom

 

An intercom could also be a versatile tool that helps you capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you simply simply can automate alongside your own flows, add chatbots, and interact with customers.


It is not just a live chat support software. It is often used as an onboarding tool, support assistant, lead generation tool, marketing automation, and user-engagement software.


If you’re just trying to find live chat software, then you’ll not be ready to utilize Intercom’s full potential. On the opposite hand, if you would like your live chat support software to try to of these tasks, then you’ll love Intercom.


It is easy to use, integrates with Google Analytics, CRM software, Slack, email marketing services, and more.

 

Pricing: Their essential plan starts from $87 / month, after which pricing is calculated based on your usage and add-ons you purchase.

 

7. Freshchat

 

Freshchat is another good live chat support service with awesome features that rival a number of the more well-known companies on this list.


Designed to be a conversation and messenger app, it allows you to start out real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, co-browsing, and customizable bots for automated conversations.


You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.

 

Pricing: They offer a free live chat support service plan for up to 10 team members. Their paid plans start from $15 per user per month and are billed yearly.

 

8. LivePerson

 

 

LivePerson is another powerful live chat support software with plenty of awesome features to assist you to engage customers and increase sales.


It allows you to interact with your customers via live chat on your website but also through SMS, Facebook Messenger, WhatsApp, and more. You can use chatbots to make automated conversation flows and save customer information in your other third-party apps.


LivePerson is targeted towards medium to large businesses and enterprise-level clients.

Pricing: You will have to request a quote to get pricing information based on your needs.

 

Pricing: You will have to request a quote to get pricing information based on your needs.

9. Smartsupp

 

 

 

Smartsupp may be a low-cost live chat support software that permits you to trace and record user sessions on your website. This helps you see how potential customers use your website and what’s preventing them from making a sale.


It also helps you track chat conversations in Google Analytics to ascertain your performance. It works with WordPress, Magento, Shopify, and other popular eCommerce platforms.

Pricing: A basic free-forever plan and their paid plans start from $8 per month per agent.

10. Pure Chat

 

 

If you are looking for free live chat software, then Pure Chat is another good alternative. It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history.

It comes with mobile apps so that you can stay connected with customers. Your customers can send you email messages when you are offline and the pre-chat form helps you collect user information to reach out later.

Pricing: A basic free plan and their paid plan starts at $79 / month billed annually.

 Pricing: A basic free plan and their paid plan starts at $79 / month billed annually.

 

 

Which is the Best Live Chat Software? (Expert Pick)

For small businesses, we recommend LiveChat Inc as to the best live chat software. They’re the top-rated on our list because we use them on our own websites. It has all the required features for the proper price.

If you’re trying to find live chatbot software, then we recommend that you simply check out ChatBot.com. They’re one of the simplest chatbot platforms within the market, and it’s actually relatively easy to line up compared to other solutions.

If you’re looking to rent live chat agents, but unsure where to start out, then we recommend using LTVPlus. We use them to rent affordable 24/7 live chat agents for our eCommerce website.

Pro tip: Make sure that you have a professional business email address along with a living chat to boost your credibility.

We hope this article helped you choose the best live chat support software for your WordPress site. You may also want to see our list of the best business phone services for small businesses, and the best SEO tools to increase your website traffic.

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